FAQ

FAQ

A: Credit cards (Visa and Mastercard), debit cards (Visa Debit and Maestro) and Electron cards.

A: You will receive a confirmation email and you can also access your order details in the My Account section of the website via the home page drop down menu to confirm your order has been placed.

A: Photography Products will be delivered within six weeks after the Ceremony at which they were taken or 4 weeks after they were ordered, whichever is the later.

A: Yes. It’s possible to order photos up to 12 months after your graduation. Please call +44 (0) 1223 734 759 or log on to https://www.gownhire.co.uk/photoweb

A: At the time of placing your order on our website, each pack will be displayed and described in detail.

A: We cannot split packs but we do offer a bespoke pack service that allows you to build your own pack of images and frames.

A: Yes. The memory stick has the image(s) that you have selected for your chosen pack(s) and any additional studio images you have purchased a print of.

A: We offer a range of frame only products as well as framed photograph products. Sometimes due to processing times we will send your items separately, for instance if you have ordered a certificate frame which will not have a photograph added. Please contact us if you believe you have received the wrong product.

A: This will depend on the country in which you live; you may be liable for additional customs charges.

A: Once you have made your selection of photography images, it cannot be changed. However, you can purchase a “bespoke” print(s) and choose from all available images.

A: The delivery company will leave a card to arrange a future delivery date or advise of a local collection point.

A: If you have chosen your image previously it will be being processed.

A: We hold images for 12 months after the ceremony date.

A: 7 days from notification that your images are available for selection.

A: One of our professional editors will select an image on your behalf.

A: Low resolution images are available for online purchase. Choose a USB memory stick in optional extras for higher resolution images. It is possible to only order digital images by choosing the bespoke pack option (if it is available for your institution)